FAQ

Automatic and fast: most orders are delivered by email within about three minutes of payment confirmation. Rare products marked “manual” on their page are handled by a human within minutes to a few hours — the product page always tells you which type you’re buying.

In the inbox of the email you enter at checkout. The email contains your code or account credentials in a clean, copyable block. Check the spam folder if it hasn’t arrived in five minutes, and confirm the email address on your order confirmation before contacting support.

Yes — the Track Order page works with your order number, and every order also appears under your account’s Orders tab if you created one. Statuses move from processing to completed automatically.

If more than 30 minutes have passed since payment and you’ve checked spam, message @SubsRouteSupport with your order number. Delayed orders get priority handling and, in the rare case a supplier fails entirely, an immediate refund or replacement — your choice.

USDT (TRC20 and BEP20), BTC, ETH, Binance Pay, and cards through our secure gateway — plus local bank transfer (BaridiMob/CCP) for customers in Algeria. All prices are in USD; the gateway converts cards automatically.

No. Guest checkout with just your email is the default — that email is where your order is delivered. An account is created automatically if you want one; it just makes reordering and warranty claims smoother.

None. The price on the product page is the price you pay. The only conversions that occur are the ones your own bank or wallet applies on its side.

Pay from the checkout page and the gateway watches the network for your transaction. Most USDT TRC20 payments confirm in under a minute; your order moves to processing the moment the network confirms — then delivery is automatic.

Three formats exist in the catalog, and every product page states which one applies: a private account (credentials you log in with and change), an upgrade (your own account gets a plan applied), or an activation code (you redeem it yourself). No surprises after payment.

Every product carries a replacement window — typically 7 days for AI accounts and 30 days for VPN and Office products — shown on its page. If the product fails within the window, message @SubsRouteSupport with your order number; we replace it or refund it, at your preference.

Wholesale sourcing, automated delivery, and flat honest margins. Read the full story — including how to sanity-check any store like ours — in our gray-market buyer’s guide.

Yes — email [email protected] with products and volumes. Resellers get a dedicated thread, priority handling and better unit pricing on repeat volume.

Payments run through an established gateway (never “send crypto to my wallet” style checkout), the store is HTTPS-only with bot protection, and every order leaves a paper trail — confirmation email, order number, order history. The warranty makes the worst realistic outcome a replacement, not a loss.

Genuine plans carry the same practical risk profile as any discounted or region-sourced key — very low inside the warranty window. Our warranty exists precisely to absorb the residual risk: if a product fails while covered, you don’t eat the loss.