Plain-language warranty and refund policy, effective October 2026. Your product page always shows the exact window that applies to your purchase.
The warranty in one sentence
If a product you bought from SubsRoute stops working inside its warranty window, we replace it or refund it โ your choice.
Warranty windows
| Product type | Window |
|---|---|
| VPN subscriptions (NordVPN, ExpressVPN, etc.) | 30 days |
| Office / Microsoft 365 / Adobe / Canva | 30 days |
| AI accounts (ChatGPT, Claude, Gemini, etc.) | 7 days (longer where stated on the product page) |
| Telegram Premium / Stars | 7โ30 days (per product page) |
The window starts at delivery, not at purchase. The product page’s stated window is the one that applies โ if a page promises more, you get more.
How to file a claim
Message @SubsRouteSupport with (1) your order number, (2) what happened, and (3) a screenshot if there’s an error message. Claims are handled the same day they’re opened. A working replacement is the default resolution; if you prefer a refund, say so in the same message.
Refund routes and timing
Crypto and card refunds are returned by the original payment method (gateway fees, where charged by the network, can’t be returned by anyone). Where the original method makes returns impractical, we refund to your preferred wallet or offer store credit โ your choice. Approved refunds are issued within 72 hours; blockchain settlement time depends on the network, not us.
Failed and delayed orders
If a supplier failure prevents delivery, you are refunded in full automatically or after a single confirmation message โ the money never sits in limbo. If delivery is merely delayed, you can wait or cancel for a full refund before the item is delivered.
What the warranty doesn’t cover
Products that stop working after the window closes; accounts locked for violations you caused (sharing credentials you were told are private, bans for your own activity on the platform); and products whose format was delivered correctly and fully but you changed your mind about wanting โ see the next section.
Change of mind
Digital goods can’t be “returned,” so change-of-mind refunds are only possible before delivery is sent โ message support quickly and it’s a full refund. After the code is delivered, the warranty above is the coverage.