Most questions are answered faster than any human could — check your order status page or the FAQ first. If you still need us, here’s how to reach the right place:
⚡ Telegram support (fastest)
@SubsRouteSupport
Order issues, warranty claims, payment questions. Average response: under 15 minutes during the day, always answered within hours.
[email protected] — for bulk orders, reseller inquiries, and anything that needs an attachment. We reply within one business day. If your message is about an order, include the order number and the email you used at checkout.
🕐 Coverage
The store itself is open 24/7 — orders are delivered automatically at any hour, including weekends. Human support follows Algiers time (UTC+1), and warranty claims started on Telegram are handled the same day they’re opened. Before writing, have your order number ready: it’s in your confirmation email and on the Track Order page — it lets us solve most cases in a single message.